Essential Skills and Knowledge for Effective Incoming Call Center Management (Aug. 1-2)
Organization:
The Resource Center for Customer Service Professionals
Category:
Professional Development
Geographical Area:
Seattle
Start
Date:
8/1/2006
End Date:
8/2/2006
Start Time:
End Time:
Event
Info:
This dynamic course was the industry's first seminar created specifically to meet the unique needs of incoming call center managers. Since its inception in 1986, the course content has been further developed and refined to provide attendees with some of the most valuable information on call center management skills available today.
This seminar will enable you to:
Plan and manage call center resources
Handle a growing variety of customer contacts
Effectively use reports and measurements
Establish and meet performance objectives
Win top management's support
The per student registration fee for this seminar is $1,495, and includes the seminar, course materials, and continental breakfast and lunch both days. Why not bring your associates? Register three or more attendees from your company for the same seminar and receive an additional 10% off!
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