Improve Customer Experience for Competitive Advantage
Organization:
Nuance & Harvard Business School Publishing
Category:
Business
Geographical Area:
San Fran/Silicon Valley
Start
Date:
4/12/2005
End Date:
4/12/2005
Start Time:
8:15AM
End Time:
12:15PM
Event
Info:
"Technology is revolutionizing –and humanizing– service," says Jeffrey Rayport. "Visionary companies understand this critical service component and are recruiting machines into the workforce for greater value."
Discover how a combination of smart devices and intelligent networks can establish commercial relationships that drive customer loyalty and surpass typical levels of performance and service.
Attendees will receive a copy of Best Face Forward: Winning Customers Through People and Technology, the new hardcover book by Jeffrey F. Rayport and Bernard J. Jaworski courtesy of Nuance.
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